How much do we charge for your service?
We do not charge anything for our service. We are fully funded through private donations.

Where do you serve?
Currently anywhere in the United States where were we are needed. Soon and depending on partnerships with other NGOs and corporations that support us we will be able to travel anywhere in the world.

Do you help other NGOs and teams on the ground?
Normally no, we help the survivors of the disaster and their loved ones trying to reach them. But in the event of emergencies and when allowed by our partner corporations, yes we will help any team on the ground. To further explain, if there is a 911 type emergency where we are, of course we will assist in any way possible. If an NGO needs to send information back to HQ and we are serving survivors, then we apologize but survivors come first in our mission. We are happy to point them to our partners giving us satellite access so they can also get their own. Of course if we are for any strange reason not busy, we will help in any way we can.

How do we know when you are on the site of a disaster?
Our map will show that we have arrived and where we are and have been. Usually we will arrive to the site within a couple of hours of the area being safe. For example, after a hurricane we will arrive even through strong rains to RECON the area and plan our route based on the aftermath and also coordination with other NGOs and first responder agencies so we don’t get in the way of rescue operations. 

Organizations like Red Cross and others offer this, why are you different?
Mos organizations that offer communications, offer it at the tent or area they have setup and in some shelters. We in the other hand will be going block-block, town-town and offer our service to any individual there. Many survivors do not require shelter, yet have no way to communicate, therefore we try to go to them. More importantly, we also search for the survivors that family members or loved ones have requested us to, of course only when possible. 

Are you a rescue group?
No, we are not a rescue group. While some of our volunteers maybe first responders, doctor, veterans, etc. and are trained in rescue, we do not offer it as a service. 

Can we call N2NGO to help in our town or city?
Yes you can, but likely we will be there without the need for you to call us. If our teams are serving areas already, we may not be able to get to yours right away as we are limited by the amount of resources we have. 

Why did N2NGO start?
We saw other organizations bringing communications to other responding agencies, but never directly to the survivor. Carlos, our founder, saw many people needing to talk to a loved one, and how that single call or text released a huge chunk of anxiety from the survivor. 

How do we donate to N2NGO?
At the moment through our GoFundMe campaign linked on the menu above. Or by check, but please contact us first via our contact form. 

Why don’t you list a phone number?
By our experience, people call and call in times of emergency and there is little we can do over the phone, so we rather you contact us via our forms and we can get back to you as soon as we can. 

Can we give you information ahead of time?
Not really, hurricanes are unpredictable and hopefully will not happen. But as soon as you see that we are deployed to respond to an event, you will be able to send your request.

How long can we talk to a loved one?
Usually communication will be via text, email or social media. This is so we can serve more people in the area, if we allow phone calls our bandwidth would be saturated very fast. After we stop in a given location whether serving 3 people or 24, we will stay there for at least 10 minutes after the last person logged in, allowing them to receive a response. But all communications should be brief, as to allow other people to also use the service. 

Who can we contact for partnerships and other information?
For internal information and partnerships please email info@n2ngo.org

For news and public relations please contact Jessica DelVirginia at jess@insitestrategy.com